Terms, Conditions, Privacy, Disclaimer

GUARANTEE

We offer a support guarantee after you have had a feng shui consultation with us – for the next six months after the initial consultation.

CANCELLATION POLICY

If for any reason you are unable to keep the appointment we require at least 24-hour notice of cancellation.

PRIVACY POLICY

This privacy policy sets out how Feng Shui London uses and protects any information that you give Feng Shui London when you use this website.
Feng Shui London is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Feng Shui London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5 February 2009.
We never sell your data onto third parties, and only collect as much as we need to improve your experience, communicate with you or deliver your orders.
We make reasonable efforts to protect your information and won’t store it for longer than we need to.
You are in control of any marketing messages we send you. You will always be able to opt-out, and we will periodically check that you still want to hear from us. All marketing email communication are treated separately to transitional emails we must send you while making purchases on our website. These include order confirmations or customer service messages.

What we collect
We may collect the following information:
•    name and job title
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•    Internal record keeping.
•    We may use the information to improve our products and services.
•    We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your payment details
We keep a record of the billing address you supply to us as part of our fraud prevention work and for future customer service enquiries, such as to give a refund. If you have paid through a third party payment provider like Paypal, we will keep a record of your email address and the payment reference. We don’t take direct credit or debit card payments.

Your purchase history
This is important for us to provide good customer support and look after you in the event of any customer service enquiries. We may also use this to personalise your web experience and the emails we send you, and may also anonymise and aggregate the data to find out what products and services you and people like you might like. This helps us to improve our site and deliver a better experience for you.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic to log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We are not responsible for the content of websites to which we link.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at jan@fengshuilondon.net
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 12 Roland Gardens, London SW7 3PH, UK.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Content
All materials used on this site, including all images, are copyrighted and are protected worldwide by copyright laws and treaty provisions. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without Feng Shui London prior written consent. The materials on this website are provided by Feng Shui London for informational purposes only. Pages may be printed out for your personal use only.

Images
Photographs, illustrations, computer drawings, video clips, etc. may be the property of Feng Shui London or illustrators and photographers hired by Feng Shui London, and are used on this website in accordance with individual agreements. Feng Shui London does not grant any express or implied right to you under any license, patents, copyrights, trademarks or trade secret information. Use of any image (photograph, illustration, computer rendering, video clip, etc.) from this site requires written permission from Feng Shui London and/or any other party, as appropriate.

Submissions
You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.

Links to other materials
Feng Shui London is not responsible for the content of any linked site or any link contained in a linked site. Feng Shui London does not endorse companies, services or products to which it links and reserves the right to note as such on its web pages. If you access any of the third-party sites linked to this site, you do this entirely at your own choice.

Viruses, hacking and other offences
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Your rights
As a responsible association, we want to keep you informed about how we use your information. You have a right to know this, and you should also be able to ask any organisation to detail it. In line with GDPR guidelines, you have a right to request details about the data we have on you, the right to request we correct any inaccurate personal information, the right to no longer receive direct marketing messages and the right to have some or all your data forgotten or deleted.

DISCLAIMER 

The information contained on this website is provided for informational purposes only and should not be used for therapy purposes. The use of this website does not imply nor establish any type of doctor/patient relationship. No diagnosis or treatment is being provided by the use of this website. The use of this website does not constitute nor offer any specific medical or psychological advice whatsoever to anyone and is not intended for that use. This website is not responsible for any misinterpretation of the information provided on this website or any consequences resulting from the use of this website. This website takes no responsibility for any websites that may be linked to this website nor imply any relationships or endorsements to any linked website.

Reliance on information posted
Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

Our site changes regularly
We aim to update our Site regularly and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

Our liability
The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us, hereby expressly exclude:
• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation, any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

Contact
Questions, comments and requests regarding this Terms, Conditions, Privacy, Disclaimer are welcomed and should be addressed to us by email at jan@fengshuilondon.net.

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